Refund policy
Clear steps when something goes wrong.
This draft policy describes eligibility, evidence, review timelines and how approved refunds are returned. It requires operational and legal approval.
Request supportEffective date: 3 August 2026
Purpose and scope
This draft policy describes eligibility, evidence, review timelines and how approved refunds are returned. It requires operational and legal approval. This page applies to Cobrym’s public website, customer services and delivery operations.
Your responsibilities
Provide accurate contact, address, item and delivery information. Do not misuse the platform, compromise another account or ask a rider to carry restricted items.
Service decisions and records
Cobrym may retain relevant order, payment, support and audit records to operate services, prevent fraud, resolve disputes and meet lawful obligations.
Questions and complaints
Contact our support team with the relevant reference number. We will acknowledge the issue and explain the next review step.