Terms and conditions
The rules for using Cobrym services.
These draft terms explain account responsibilities, ordering, delivery, payments, cancellations and acceptable use. They require legal review before production launch.
Contact supportEffective date: 3 August 2026
Purpose and scope
These draft terms explain account responsibilities, ordering, delivery, payments, cancellations and acceptable use. They require legal review before production launch. This page applies to Cobrym’s public website, customer services and delivery operations.
Your responsibilities
Provide accurate contact, address, item and delivery information. Do not misuse the platform, compromise another account or ask a rider to carry restricted items.
Service decisions and records
Cobrym may retain relevant order, payment, support and audit records to operate services, prevent fraud, resolve disputes and meet lawful obligations.
Questions and complaints
Contact our support team with the relevant reference number. We will acknowledge the issue and explain the next review step.